Exchanges and returns

Exchanges and returns

We aim to provide a clear and convenient exchange and return process.

Return conditions

Goods of proper quality: return within 14 days of receipt if unused, with their original appearance, packaging, seals, labels and proof of purchase retained.

Defective or damaged goods: return or exchange within the warranty period. We inspect the product and, if the defect is confirmed, replace it or refund the payment.

Return procedure

1. Contact support by phone or email with your order number and reason for return.
2. Prepare the complete product, packaging, seals, labels, instructions, warranty card and receipt.
3. Send it to the address agreed with support. We recommend a carrier with tracking.
4. After receipt and inspection, the payment is refunded within 7 working days using the original payment method.

Exchange conditions

Unused goods of proper quality can be exchanged within 14 days under the same conditions as a return. Defective or damaged goods can be exchanged for equivalent or different goods with the price difference settled as appropriate.

Additional information

Custom-made products and products with individual specifications may be returned or exchanged only for manufacturing defects.

Return or exchange shipping for goods of proper quality is not reimbursed. For defective goods, the company covers shipping costs.

Contact our support team with any exchange or return questions.